Front Office Supervisor Job at Reknown International 5 -Star Hotel - 2015

The Front Office Supervisor is responsible for  processing:

all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements.Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.       Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; Maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; Thank guests with genuine appreciation;Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette;Ensure adherence to quality standards;

we invite all candidates meeting the required qualifications to send your updated CV through at www.ethiojobs.net or you can drop your CV in person to the following address:

 Bole, Wolosefer Ethio-China Avenue

Medina Building 2nd Floor

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