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Essential duties and responsibilities include the following. Other duties may be assigned.
1. Designs, implements, and manages digital and analog telecommunications equipment and services.
2. Evaluates and recommends new products and systems to improve network and telecommunications reliability, throughput, and productivity.
3. Plans, orders, coordinates, and provides support to the network control area for the installation of new telephone systems for GIZ program and project office locations.
4. Provides support and resolution for telecommunications issues escalated by the Help Desk.
5. Installs and maintains PABX communications equipment and networks.
6. Assists the GIZ IT Head in planning, coordinating, and implementing new telecommunications projects;
7. Audits and manages telecommunications invoices and works with telecommunications vendors in relation to resolving billing disputes.
8. Coordinates and maintains service contracts and maintenance agreements for PABX, voicemail, and key telephone systems.
9. Recommends changes to processes, policies, and metrics to facilitate the improvement of department performance.
10. Supervises, hires, trains, and evaluates telecommunications staff; ensures seamless execution of departmental policies, procedures and customer satisfaction.
11. Install, Configure and troubleshoot network and telephone systems both physical and logical parts.
12. Prepare bill of quantity for network and telephone system installation and configuration
13. Provide end user technical support for laptops and desktops
Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Required
• Digital transmission, hierarchy, and media.
• Telecommunications equipment and call center technologies.
• Network and telecommunications design and implementation.
• Telecommunications standards and protocols.
• Telecommunications service contracts and maintenance agreements.
• Supervisory principles, practices, and methods.
Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Required
• Maintaining confidentiality of work related information and materials.
• Establishing and maintaining effective working relationships
• Effectively translating and applying advanced technical documentation and principles.
• Improving telecommunications reliability, throughput, and productivity.
• Analyzing and resolving communications and cabling problems.
• Planning and coordinating the installation of new telephone systems.
• Maintaining an established work schedule and providing on-call assistance.
• Effectively using interpersonal and communications skills including tact and diplomacy.
• Overseeing the operations and activities of a telecommunications and networking infrastructure
Required qualifications, competences and experience
Qualifications
BSc degree in Information System, Computer Science, Electrical Engineering or other related degree.
Professional experience
Three years telecommunications experience, including one year supervisory work experience as well as telephone & Network System Installation.
Physical Requirements
• Occasional lifting of objects and installing network and telephone system
• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling
• Work is primarily performed in a standard office environment
Computer Skills
Demonstrated proficiency using standard office software applications as well as query and control languages, End user support, PABX system administration, network administration including video and wireless networks, and administration of telecommunications hardware and services.
Interested and qualified candidates shall submit their application letter along with their non-returnable recent CV via ethiojobs or to the following address:
P. O. Box 100009
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