Ethiopia: Business Process Consultant - Ethiopia

Contract type: Consultancy
Duration of contract: 3 months

Purpose

To review, map and provide recommendations for internal process efficiency enhancement for Programme related areas and an accountability framework for UNICEF Ethiopia.

Specific Tasks

Under the close guidance and supervision of the Deputy Representative and in close collaboration with the Chief of Field Operations and Chief of Operations, the consultant will undertake the following tasks:

· Develop clear accountability Framework for ECO.

· Advise on elements of and road map for the accountability framework for ECO (models based on action taken in other countries is available)

· Conduct a desk review of all ECO internal business processes as documented and provided, both in Standard Operating Procedures (SOPs) and other. This list includes, but is not exhaustive of:

o Programme Cooperation Agreement workflows

o Contribution management

o Budgetary workflows including allocations, reallocations, reversals

o Filing and document clearance/submission workflows

o Monthly travel plans and daily amendments

o Reprogramming requests

o Donor reports and proposals/concept notes

o Notes for records/for file

o VISION transactions (DCT, HACT etc)

· Conduct consultations with key ECO staff, at various levels to get both management and other level views/experience, to identify additional processes/workflows being used and obtain feedback on their experiences with the various processes/workflows;

· Compile a comprehensive overview of all documented and undocumented ECO business processes. Conduct a review of these to identify need, effectiveness and gaps;

· Solicit feedback from senior management on findings of the review and lead process to agree on new set of required business processes/workflows;

· Produce SOPs for new set of required business processes/workflows and how to roll these out.

Methodology

The consultant shall:

· Ensure all ECO Sections/Units are consulted and have inputs, both in Operations and Programmes and both at the Addis Ababa and Field Office levels (in doing so, some travel should be expected);

· Review documents provided by the ECO and solicit inputs for other processes/workflows being used.

· Document any recommendations for new workflows and accountability framework.

Expected Deliverables

· Map comprehensive list of all internal processes/workflows being used in the ECO. Provide detailed feedback on each specific process/workflow’s necessity, added value, strength and weakness; to be delivered by 3 weeks after start date

· Identify processes/workflows that need to be removed, modified or added; to be delivered 1 month after start date

· Develop comprehensive list with clear SOPs and workflow overview for each internal business process to be recommended for the Deputy Representative to seek Country Management Team endorsement of; to be delivered 2 months after start date

· Develop roll-out plan for these recommended SOPs for ECO to implement; to be delivered 2.5 months after start date

· Provide a road map, including restructuring of an accountability framework for ECO. to be delivered 2.5 months after start date

The remaining time will be spent on refining documents/processes

Reporting

The consultant will be requested to submit monthly consultancy progress reports and a final consultancy report. The consultant might also be asked to provide report(s) to Senior Management during meetings.

Expected background, Experience and Competency

· Advanced University degree in Business Administration, Development, Planning, Management or similar fields;

· At least 10 years of relevant working experience. Experience in Development sector/UNICEF is a plus;

· Proven proficiency in spoken and written English;

· Proficiency with Windows System programmes (i.e. word, excel, power point, publisher)

· Skills which are essential for the effective and efficient fulfilment of the assignment: excellent analytical capacity; excellent editorial/presentation skills; high sense of responsibility; capacity to work easily in a team and to communicate and negotiate a common result; capacity to work under pressure; leadership and high facilitation skills; determination to achieve set results amidst competing priorities.

Only shortlisted candidates will be contacted. UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.