Associate ICT Officer, Addis Ababa (P-2)

Job Title: Associate ICT Officer

Job ID: 10345

Location: Gambella,Eth-Fed Democ Rep Of

APA Location: Addis Ababa,Eth Fed Dem Rep

Salary Grade: Hardship

Level: P2

Family Type Location: Non-Family

Eligibility Information

Operational Context

Current Situation

Gambella is currently in an emergency situation following conflict that broke out in South Sudan in December 2013. Currently there are over 200,000 refugees who have been displaced to Gambella Region. Another emergency occured due to heavy rains that flooded the camps. In addition to Sub Office Gambella, the office also covers field offices namely Pugnido, Nyien-Yan and Itang and field unit Dimma. Plans are underway to relocate the refugees from Nyien-Yan to other locations.

Desirable Attributes

In addition to the academic qualifications for ICT, the candidate should have hands-on experience with wireless and VoIP systems, knowledge of network monitoring softare. Microsoft Certified Technology Specialist, practial experience working in the deep field.

Working and Living Conditions

Ordinary guesthouses for staff are provided with advanced plans to expand accommodation with modern facilities to cope with the demand. There are limited banking facilities and limited medical facilities. There are daily commercial flights between Addis Ababa and Gambella. There are no international schools in Gambella.

Security Considerations

There are no currently no major security incidents among the UN community. However, staff members are reminded to be cautious while walking in public places. Walking outside the compound after dark is highly discouraged.

Additional Factors

The incumbent will work in contact with ICT team in Addis Ababa. He/she will be required to provide ICT support to all the offfice in Gambella as well as supervise ICT locally recruited staff.

Duties and Qualifications

Associate ICT Officer

ORGANIZATIONAL CONTEXT

Under the technical supervision of ICT Officer or Administrative Officer, the incumbent implements the ICT operational plan in a well-defined geographical area. They provide technical supervision and guidance to locally recruited staff and ensure that ICT equipment is fully operational at all times. The incumbent receives technical support and guidance from their supervisor.

Internally, the incumbent liaises directly with own Service Delivery Team on a daily basis as well as with end users to clarify, analyse and resolve reported issues. S/he may also liaise with external service providers, as required, to resolve escalated infrastructure issues.

Interacts with Snr ICT Officer (ICT Services and Emergency Support) at the ICT Service Centre in Amman for technical guidance.

FUNCTIONAL STATEMENT

Accountability

UNHCR Country operation has modern and cost-effective ICT systems.UNHCR ICT equipment and data are protected.

Responsibility

Participate in the assessment of operational and security infrastructure needs in each UNHCR office in the area of responsibility (AOR).Supervise the implementation of the ICT operations plan and thereafter ensures that all equipment is in good working conditions at all times as to meet the ICT needs of the offices.Discuss infrastructure needs with the Head of offices in the AOR and provide input for the budget submission.Monitor and coordinate the work of other ICT staff as directed by the Head of Offices in accordance with the standards set by Headquarters.Maintain an up-to-date inventory of all infrastructure equipment under AOR.Provide coaching and training to ICT staff and users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.Participate in the assessment of security related projects in coordination with the Field Security Advisor and assists in the formulation of recommendations on security communications.Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.Liaise with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR telecommunications networks are granted.Assist and advise offices in the recruiting and training of ICT staff.Actively participate in ICT related meetings to ensure that all decisions taken meet UNHCR's operational and security requirements.Liaise directly with end users to clarify, analyse and resolve reported issues, delivering high standards of customer service.Undertake other tasks or assignments within his / her area of competence as directed by Supervisor/Head of Service.

Authority

Decide on appropriate resolution to incidents / problems.Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED

University degree in ICT or related subject.A minimum of 4 years ICT experience supporting ICT infrastructure (LAN/WAN, HF/VHF radio, VSAT satellite systems, PABX, Cisco networking devices).Formal training and certification on satellite communication and IT systems.ITIL certification to the V3 Foundation level as a minimum.Hands on experience working in current versions of Microsoft Windows Server, Active Directory, SQL Server. SharePoint, Hyper-V and network monitoring software.Knowledge of VoIP technology and network systems.Excellent knowledge of English and working knowledge of another UN language.

(In offices where the working language is not English, excellent knowledge of UN working language of duty station and working knowledge of English.)

For National Officer positions, very good knowledge of local language and local institutions is essential.

DESIRABLE QUALIFICATIONS & COMPETENCIES

Hands-on experience with wireless and VoIP systems and knowledge of network monitoring software.Hands-on experience with current Microsoft technologies (Windows 7, Office 2010/2013, IIS, Lync, etc.).Microsoft Certified Technology Specialist.Practical experience working in the deep field.Experience working with an external managed service provider for ICT infrastructure maintenance and support.

Position Competencies

C001L2 - Accountability Level 2C002L2 - Teamwork & Collaboration Level 2C003L2 - Communication Level 2C004L2 - Commitment to Continuous Learning Level 2C005L2 - Client & Result Orientation Level 2C006L2 - Organizational Awareness Level 2M001L2 - Empowering and Building Trust Level 2M003L2 - Judgement and Decision Making Level 2X001L2 - Analytical Thinking Level 2X002L2 - Innovation and Creativity Level 2X003L2 - Technological Awareness Level 2

Closing Date

Please note that the closing date for vacancies in the Autumn 2014 Compendium is Sunday 11 January 2015 (midnight Geneva time).

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