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Reports To: Resettlement Program Coordinator
Team: Immigration and Refugee Program
Location: Lancaster, PA
Grade: 2
Salary: $13.38 hr., 35 hrs. per week, 3-month assignment (until 12/31/14)
Status: Non-Exempt Non-Bargaining
Deadline: Until filled
To Apply:
Please visit the link below to apply directly online to this position.
http://cws.applicantstack.com/x/apply/a2h9xbocvedo
Please note that CWS does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.
Communications
CWS uses Applicant Stack for all communications, please be sure to check your e-mail frequently and please check your junk/spam folder. Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.
CWS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, genetic information, disability or protected veteran status.
Primary Purpose:
The Refugee Cultural Orientation Instructor and Transportation Facilitator organizes and teaches cultural orientation classes for the newest arriving individuals and families from Cuba, Burma, Somalia, Iraq, Congo, Sudan, Ethiopia, Eritrea, and Bhutan through the Resettlement Program of CWS Lancaster. Additionally, this position coordinates transportation needs for new arrivals.
Primary Duties:
Teach cultural orientation classes to all new refugee and entrant arrivals
Tue – Fri, 10 am – 1 pm (24-hour teaching cycle)
Topics include: U.S. and Lancaster community information, housing, education systems, healthcare, safety in the U.S., family finances, transportation
Work with Resettlement Coordinator to revise and update curriculum and materials for cultural orientation classes as necessary to adhere to changing program requirements and community information
Plan and implement logistics for cultural orientation classes including: locating appropriate classroom space, scheduling class times, and notifying clients of upcoming classes
Maintain case notes on client progress in cultural orientation classes
Track client attendance in cultural orientation classes
Schedule required appointments for new arrivals at health clinic, Social Security office, County Assistance Office, English as a Second Language classes, Clothing Bank, and others as needed
Arrange for transportation through community volunteers for airport pickups and other appointments
Represent CWS/Lancaster at community events
Qualifications: High School Diploma. Bachelor's degree in social work or related field preferred but not required. Ability to work in a multi-cultural environment is a must.
Other Skills:
Experience conducting training and ability to give presentations to a group of diverse individuals preferred. Proficient in MS Office and Internet applications.
Competencies:
Communications: Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department. Communicate detailed and/or technical information clearly, in writing and orally. Speak publicly with defined constituencies regarding specific assigned topics. Anticipate constituent needs and interests and take proactive steps to respond to them. Promote “transparency of information” by sharing relevant information with staff and other stakeholders.
Constituent Relationships: Understand the history of relationships with stakeholders and their structures to support effective relationships in ongoing work activities. Coordinate specific program activities with counterparts and include them in planning. Find ways to work around issues of concern to stakeholders.
Job Knowledge: Know the history of CWS and its place among non-governmental organizations (faith-based, ecumenical, secular, relief and development). Communicate an understanding of the faith-based nature of CWSW's work to stakeholders. Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Apply a depth of knowledge within area of responsibility to implement assigned activities. Use technology in varied, creative ways to support individual and program performance. Identify learning opportunities for self and others and take/ recommend action. Interpret CWS's policies and procedures for staff and stakeholders, keeping the “human” side in sight. Understand general business practices that support individual and program performance.
Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Recognize strengths and weaknesses in others and share knowledge to develop their abilities. Facilitate the use of skills and resources within CWS. Contribute to defining CWS's vision and strategic planning.
Problem Solving: Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, then implement approved changes. Understand and apply knowledge of the context in which CWS works, including global trends, issues, and the ecumenical movement. Provide guidance and direction to others in resolving problems, as well as independently solving problems. Determine the scope of problems, gather all necessary information, analyze impact on other areas and implement or recommend solutions.
Enable others to learn from the problem-solving experience by involving them in examining and resolving problems, ensuring solutions are appropriate to the scope of the problem.
Program Planning and Management: Contribute ideas to the development and implementation of program plans and budget. Gather, analyze and make use of information and resources necessary to complete work. Set and communicate deadlines and priorities. Successfully balance multiple activities, in support of program or departmental goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Verify the accuracy and quality of own work and the work of others.
Resource Building and Stewardship: Manage and perform activities to bring in revenues and/or other support for CWS programs and services. Promote CWS's mission, programs and services with donors and stakeholders to assure continued support. Recommend activities to support or advance fund raising strategies. Understand stewardship role in working within budget and monitoring finances. Prepare reports on program status relative to budget and finances.
Teamwork: Contribute program expertise to the work performed by the team. Promote effective interactions among team members and facilitate group discussion. Participate in identifying and establishing work needs and time lines for completion. Network with other teams to discuss activities. Identify opportunities for skill development among team members and share knowledge and experience with them. Negotiate issues that cause conflict within the team to support effective team functioning. Prepare reports about team activities and progress in achieving results.
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