Summary of key functions: q Implementation of ICT strategies and introduction/implementation of new technologies q Development of information and documentation management system q Management of CO hardware and software packages q Networks administration q Provision of web management services q Facilitation of knowledge building and knowledge sharing q Facilitation of UN inter-agency cooperation in the ICT area 1. Ensures implementation of ICT strategies and introduction and implementation of new technologies, focusing on achievement of the following results: q Full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. q Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT. q CO ICT business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the workflows in the ICT team. q Participation in the office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management. q Conduct of market research and analysis, and introduction of new technology for country office system updating and improvement. q Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets. q Development and update of the ICT annual plan and road map. Development and update of the business continuity plan, disaster recovery plan, ICT infrastructure and training plans. Follow up on their implementation. q Provision of support to the use of Atlas (UNDP’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services. q Leadership of the ICT team for effective and client-oriented services. 2. Ensures development of information and documentation management system focusing on the achievement of the following results: q Development, implementation and maintenance of CO information and documentation management system in accordance with UNDP policy and the country office needs. 3. Manages CO hardware and software packages, focusing on the achievement of the following results: q CO hardware and software platforms meet the UNDP corporate standards and the CO key business processes. q Provision of advice on maintenance of equipment and acquisition of hardware supplies q Supervision of the implementation of corporate UNDP systems. q Development of new software for high impact results (e.g. office management system, e- registry, intranet, etc). 4. Ensures efficient networks administration, focusing on achievement of the following results: q Monitoring of the computing resources to provide a stable and responsive environment. q Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. q Monitoring of backup and restoration procedures for both server and local drives. q Timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements. q Provision of technical advice on network administration to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided. 5. Provides web management services, focusing on achievement of the following results: q Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems). q Creation and technical maintenance of the CO websites and Intranet. q Provision of technical advice on web management to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided. 6. Ensure facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results: q Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision. q Organization of training for the operations/projects staff on ICT issues. q Synthesis of lessons learned and best practices directly linked to ICT management. q Sound contributions to knowledge networks and communities of practice. 7. Participates and provides support to UN inter-agency cooperation in the ICT area, focusing on the achievement of the following results: q Identification of opportunities for inter-agency cooperation q Take initiative in establishing ICT related common-services q Provision of technical advice and sharing of best practices amongst UN agencies
Competencies
Corporate Competencies: q Demonstrates commitment to UNDP’s mission, vision and values. q Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability. Functional Competencies: Knowledge Management and Learning q Shares knowledge and experience and provides helpful advice to others in the office. q Ability to develop systems for structuring, codifying and providing access to information and knowledge. Development and Operational Effectiveness q Ability to lead planning and reporting q Strong analytical skills q Ability to provide IT support services including IT hardware/infrastructure support, ERP support, other IT applications support, web design and maintenance. q Excellent knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP. q Ability to provide input to business process re-engineering, elaboration and implementation of new systems. q Excellent supervisory skills Leadership and Self-Management q Focus on results for the clients and respond positively to feedback. q Consistently approach work with energy and a positive, constructive attitude. q Demonstrate openness to change and ability to manage complexity.
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