CUSTOMER INSIGHTS ANALYST

Job Description

The customer insights analyst is responsible for gathering and analyzing customer data and processing this into clear and actionable insights. It is a highly technology- and data-driven position in a fast-moving and competitive market, which requires strong analytical skills, clear communication and strong resilience.

Key Responsibilities:

•  Assist in designing, running and analysing the quarterly customer satisfaction study;


• Cooperate with consumer insights analyst in setting up weekly table share/market share analysis in strategic outlets and key accounts;


• Reporting weekly on distributor efficiency based on different distribution parameters;


• On a daily basis, assuring reliable and accurate data on customer-level sales using the Habesha Customer Management System (CMS);


• Continuous verification of CMS sales data and monthly report per agent (CMS data, warehouse data and Z-report);


•  Assuring 100% database integrity – new customers to be added, no longer existing customers to be removed within short time limit and all customer data to be verified;


• Improving the user friendliness and practicality of the CMS smart phone and tablet application as well as improving the benefits for the different types of user levels, in cooperation with Commercial IT Support;


• Improving the reporting and analysis options of several sales and distribution parameters in the database of the CMS;


• Market studies, analyses or other assignments given by the Insights Manager;


• Propose and implement a clear segmentation system/mechanic that will help both sales people as well as customer insights;

•    M.Sc. in any field of study dealing with data analysis, such as – but not limited to – economics, marketing, statistics, business management;


•  6+ years work experience with  conducting field studies of both qualitative and quantitative nature;


• Strong skills with statistical software specifically (SPSS, Stata, Excel) and computer skills in general (Internet-oriented, PowerPoint, Word, other relevant software);


• Able of processing and visualizing complex data analyses for wide audiences to understand.

Closing date: Jan 02, 2016

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How to Apply

Only interested and capable applicants should submit a motivation letter and well written CV with non-returnable copies of supporting documents in person to Habesha Breweries S.C, Head Office, Human Resource Department,  Bole road behind Millennium Hall, A/A or email to jobs@habeshabreweries.com mentioning the position title on the email subject line.

 

HABESHA IS AN EQUAL OPPORTUNITY EMPLOYER

Job Categories: Sales and Marketing Jobs. Job Types: Full-Time. Job expires in 30 days.

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