Operations Officer

Under the direct supervision of the Chief of Mission in Addis Ababa and in close coordination
with the Head of Operations in IOM Nairobi, the successful candidate will be responsible for
managing and overseeing the processing of resettlement cases from Ethiopia to the United
States under the US Refugee Admissions Programme (USRAP) and other resettlement
countries as per the respective resettlement agreement terms.
Core functions/ responsibilities:
1. Monitor the operational and logistic support to the United States Resettlement Admissions
Programme (USRAP), manage departure processing, including pre-embarkation and airport
processing in Ethiopia.
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2. Monitor departures to the United States (US), Canada, Australia and Europe and other
countries, as well as prepare and distribute monthly reports, including status reports for
resettlement cases for each resettlement country. Report on airlines usage and project code
reports. Coordinate with the United Nations High Commissioner for Refugees (UNHCR) at Addis
Ababa and field office level on refugee documentation and standardization of resettlement
procedures; participate in contingency planning for new refugee arrivals. Coordinate with
appropriate Government of Ethiopia authorities at Addis Ababa and sub-office level on IOM
movement operations and provide technical assistance and advice in response to government
requests.
3. Develop and maintain a positive working relationship with IOM partners including
Embassy representatives, US Citizenship & Immigration Services (CIS), Resettlement Service
Center (RSC), UNHCR, offices and local authorities in Ethiopia, as well as with relevant IOM
missions with a view of coordinating operational activities in all matters pertaining to the logistics
and transport of refugees and other categories of migrants.
4. Manage the day-to-day operational activities of the Operations Department staff in Addis
Ababa, Shire and Jijiga Field Offices. Conduct periodic and annual staff performance reviews
and appraisals; provide coaching and training to staff as appropriate.
5. Liaise with the Admin/Finance Department to ensure the timely reconciliation and payment
of invoices from operations-related service providers.
6. Ensure close coordination of Operations Department activities with the Migration Health
Department in Addis Ababa, Shire and Jijiga in order to ensure efficient service delivery. Liaise
with the Migration Health Department (MHD) on post US (Citizenship and Immigration Services
(CIS) processing.
7. Prepare related budgets for future/potential projects in close coordination with relevant
departments and entities for activities such as but not limited to repatriation movements, visa
issuance, biometric capture and other consular related activities.
8. Ensure that IOM Ethiopia activities comply with updates to the Handbook of Internationals
Tariffs and Movement Management Manuals.
9. Identify and implement measures to maintain a high level of integrity in the programme.
Prepare and analyze projections in order to foresee movement trends and plan yearly accurate
movement statistics.
10. Be responsible for the overall management of the IOM Transit Center in Addis Ababa and
supervise all duties related to its daily activities.
11. Perform such other duties as may be assigned.
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