Airport Representative- 2015

Addis Ababa, AA

Capital Hotel and Spa

• Welcomes guests at the Airport. Seen off guests as required.


• Guest Service Agent / Air Port Rep. handles Guest requests.

• Airport Rep handles guest inquiries of guest that have no room reservation at the hotel


• Calls appropriate department and requests item to be delivered

            to guest room whenever necessary

• Records logs all complaints on appropriate log book.


• Remains calm and pleasant when speaking with Guest; Guest is

            listened to attentively.

• Informs appropriate department of complaint.


• Understands the various rates as applied to different room types    


• To know and properly recite the Hotel Layout, Location, Hours of operation and capacities of all outlets and function rooms.


• Communicates correct information to the Guest relating

            to the Hotel departments, services, facilities, etc…

• Secures answers for all Guest Questions.


• He/she is completely familiar with all room types

            (including Suites and the Components and location of each).

• Knows the rates of all room types for single, double occupancy,

            and rates at particular time of the year.

• Answers questions about either the guest room or rates.


• Ensures promotional material stock at the Airport booth is  always sufficient

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