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World Bank Worbek House Africa Avenue, Bole Road Woreda 17, Kebele 19,House # 402/3 Addis AbabaBackground / General description The Water and Sanitation Program (WSP) is a global partnership, administered by the World Bank, with a mission to help poor people gain sustained access to water supply and sanitation services. WSP works in partnership with country client governments, external support agencies, water sector professionals, civil society and private organizations to improve various institutional, technical, economic, financial, and legal aspects of service delivery options and to promote large-scale programs to accelerate service provision to the poor. It also identifies and analyses key sector problems, identifies solutions, documents and shares lessons from the field and disseminates knowledge at local, national, regional and global level. . WSP's Business Plan for fiscal years 2011 to 2015 proposes to contribute to sector outcomes in six strategic areas: 1) scaling up rural sanitation and hygiene; 2) creating sustainable services through domestic private sector participation; 3) supporting poor-inclusive sector reform; 4) targeting the urban poor and improving services in small towns; 5) mitigating and adapting service delivery to climate change impacts; and 6) delivering services in fragile states. WSP has offices in 24 countries across Africa, East Asia and the Pacific, Latin America and the Caribbean, South Asia, and in Washington, DC. WSP is led by a Program Manager located in the World Bank’s Transport, Water and ICT Department in the Sustainable Development Network (SDN) Vice Presidency. The WSP Africa regional office is based in Nairobi. For more information about WSP please visit www.wsp.org. Purpose and Scope of the Job: In Africa, WSP is recognized as a leading source of knowledge and expertise on WSS policy and practices. Through its country and thematic work, WSP-Africa seeks to develop new and comparative bodies of knowledge in areas that are judged most likely to assist achieving the WSS MDGs. Thematic support to countries is consolidated within the framework of national action plans to meet the WSS MDGs, whilst specific country support is focused on neglected sector components, such as rural water supply, sanitation and hygiene services to the urban poor, and sector finance. WSP-Africa also supports advocacy and sharing of best practice information across the region. WSP’s work in Ethiopia is about supporting country evidence-based decision making for scaling up sanitation and hygiene through Community Led Total Sanitation (CLTS), sanitation marketing and hand washing with soap. This is in particularly in the four regions of Amhara, Oromia, Southern Nations Nationalities and People’s Region and Tigray. WSP-Africa seeks to appoint a Team Assistant who will provide support to the WSP office in Ethiopia, for the effectively delivery of the work program. Located in Addis Ababa, Ethiopia, the Team Assistant will provide administrative and client support services.The Team Assistant will: a) Support the implementation of the Ethiopia work program and carry out the full range of office support work, including managing processes and monitoring schedules related to the team’s tasks; anticipate and proactively address client and changing business needs; b) Work with the Ethiopia staff, consultants, WSP-sponsored individuals, and visitors in travel planning, assuring compliance with World Bank and WSP-specific rules, liaising closely with the Finance and Budget officer in Nairobi; c) Coordinate schedules taking priorities into account, monitoring changes, and communicating the information to appropriate staff, inside and outside the immediate work unit, including officials outside the Bank Group; d) Draft routine correspondence and proofread materials using proper grammar, punctuation and style and capable of making full use of shared drive software capabilities; e) Use word processing or desk top publishing skills to produce complex reports, charts, graphs, etc, according to standard Bank formats; Maintains up-to-date work unit project and other files (both paper and electronic). f) Identify and resolve diverse issues/problems especially of an administrative nature, which often require interpretation of existing procedures and processes and independently determine the appropriate action; g) Play a key role in organization and coordination of events nationally in Ethiopia and internationally; h) Participate in mission field work as required, nationally (in the regions) and travel internationally on official business; i) Organize and continually update files, archives, mailing lists, etc., relating to Ethiopia activities, in line with WSP and World Bank standards and requirements; j) Perform additional tasks on an ad hoc basis. Supervision: The Team Assistant will: a) Report to the Regional Team Leader based in Nairobi on all substantive and professional matters. Day to day supervision will be provided by the Ethiopia Country Coordinator and the Administrative and Client Support staff supervisor; b) Operate under the authority of the Country Director for Ethiopia and report to relevant staff of the country office on all matters concerning administration and the World Bank’s relationship with Ethiopia. (S)he will follow all the policies and guidelines applicable to the staff of the World Bank Country Office. (S)he will be provided with an office, PC and telephone connection in the World Bank Country Office; c) Observe all rules and regulations governing staff conduct and employment.The Team Assistant should: a) Have minimum of High School Diploma but preferably a university degree in a related field with five years of experience in similar or related positions; b) Knowledge of and ability to execute business processes involving diverse and intricate work procedures related to the processing and production of assigned outputs in a timely manner; c) Ability to carry through initiatives independently in the absence of the team leader and respond to requests for information; d) Successfully complete World Bank tests in place at the time of recruitment as required Technical Competencies applicable for this job Technology and systems knowledge - Advanced knowledge and experience working with Microsoft office applications (Excel, PowerPoint, Word, etc). Has ability and willingness to maintain up-to-date knowledge and skills as technology. Project and task management- Good organizational, problem-solving skills and ability to work competently with minimal supervision; Demonstrates attention to detail and quality. Has ability to manage multiple tasks within agreed schedule. Institutional policies, processes and procedures- Demonstrates knowledge of own department’s programs and products, knows key players, understands own role. Displays understanding of WB policies and procedures relevant to the area of assignment responsibilities and is able to apply/implement them. Versatility and adaptability - Demonstrates flexibility and is receptive to the implementation of new solutions. Is willing to stretch own capability. Demonstrates motivation to avail and adapt oneself to effecting change. Client Orientation (ACS) - Exhibits positive and professional client service attitude; is able to understand clients’ needs and complete them professionally. Learning, knowledge sharing and communication (ACS) - Has good knowledge of official unit’s language(s). Ability to write clearly, edit and proofread draft communications. Ability to share knowledge/information across the unit. Business judgment and analytical decision making (ACS) - Ability to manage information and support retention and disposition of information and records. Can search, report, and deliver basic information from various sources and independently respond to basic queries. Drive for Results - Ability to take personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so. Teamwork - Collaborates with other team members and contributes productively to the team’s work and output demonstrating respect for different points of viewAttention please!
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