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Welcome to Sheraton Addis, located in the heart of the Ethiopian capital and sits on a hilltop overlooking the city with plunging views of the National Palace. Mixing African refinement with modern accents, its unique design is the epitome of gracious living. From glittering pools with enchanting underwater music to an indulgent menu of soothing massages at the hotel's Aqva Club to the gourmet 5 restaurants, 4 bars & 1 nightclub with sophisticated options to dine and socialize, the Sheraton Addis delights all the senses.
Combining a splendid setting with the highest quality of service, the Sheraton Addis can turn any meeting or special event into a success, with over 1,500 square meters of sophisticated options. Tradition is cleverly blended with innovation throughout spacious rooms and suites where technology and the highest level of service go hand-in-hand. The hotel provides nine meeting spaces of varying sizes and styles with state-of-the-art technology designed to meet all professional requirements. In addition, the hotel's sophistication makes it the ideal setting to hold wedding celebrations and receive guests with lavish refinement. The hotel has the largest outside catering facilities in the country catering international concerts, large events, weddings, and exhibitions for up to 25,000 guests per meal.
Around-the-clock service and fine amenities await in 293 rooms and suites designed to delight with exceptional comfort and personalized attention. For utmost privacy, secluded three-floor villas provide opulent retreats with personal outdoor pools.
POSITION TITLE: Maitre D'Hotel - Jade Garden
REPORTS TO: Director of Food & Beverage
As a team leader, you will be required to operate and supervises the daily operation in a designated outlet, ensuring that high quality food and beverage products and services are on offer to the hotel guests. Manages the maintenance, hygiene standards and safeguards the outlets' financial objectives set out by the hotel.
ESSENTIAL FUNCTIONS:
· Ensures that Jade Garden as new opening will be established as The premium brand in the market and sustains leading position with operational success.
· Communicates guest feedback to the management in order to create ideas and improvements within the outlet.
· Assures the minimization of all costs in the outlet by supervising the use of the internal procedures in store requisitions, equipment handling, the correct usage of hotel assets and purchasing.
· Apply and ensure that STAR standards are applied by all associates within the outlet.
· Ensures that all outlet associates are fully coherent in product knowledge by providing regular training sessions in accordance with Train the Trainer methods.
· Ensures that all sanitation and hygiene policies are adhered to within the outlet.
· Assists in the efficient and timely hiring of employees for the outlet through established policies and procedures. Coordinate in-house transfers and promotions.
· Coordinates and conduct new hire orientation within the Food & beverage department.
· Ensures that all personnel administration, within the outlet, is done quickly, fairly and in accordance with the hotel's policies and procedures.
· Ensures that all service standards and procedures are strictly adhered to and conduct regular training.
· Ensures that the efficiency of the outlet is maintained and make necessary changes to systems in order to improve efficiency.
· Ensures that the micros point of sale system is updated regularly and the outlet associates apply all policies and procedures involved in operating the system.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Director based upon the particular requirements of the hotel:
· Prepare fairly weekly work schedule for the outlet associates ensuring that productivity figures are achieved and excess manpower are allocated to other food & beverage areas when required.
· Attend weekly food & beverage meetings, providing valuable feedback and proactive participation.
· Attend all trainings designated by the hotel.
· Assist with Employee's Satisfaction Index feedback and de-briefing sessions as needed.
· Assist with special projects as required.
· Maintain an updated electronic Logbook on daily basis and ensuring that all relevant information is provided. This must be forwarded to the Director of Food & Beverage.
· Supervise other outlets whenever requested by department head.
· Fulfill all subordinates duties whenever the need arises to ensure the smooth running of the designated outlet.
Qualifications
QUALIFICATION STANDARDS:
EDUCATION: Catering school certificate consisting of at least 2 years attendance is required. A diploma or degree in Hotel management is mandatory.
EXPERIENCE: A minimum of two years experience in same position in Asian themed international hotel environment is required.
LANGUAGE: Level Three English language ability, both verbal and written, to facilitate the communication process. A second language is advantageous.
LICENSES/CERTIFICATES: Certificate in Training is required.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
· Extensive knowledge and experience in Chinese, Japanese and Thai cuisine and service culture is a must.
· Must possess advanced computer skills in the Microsoft Office Environment.
· Ability to work with minimum supervision and handle multiple assignments.
· Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
· Ability to perform all service skills required for the designated outlet.
Primary Location : Ethiopia-Addis Ababa-Addis Ababa-Sheraton Addis
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