Customer Contact Center Manager

Job Description

Duties and accountabilities

• Develop a high performance service culture within the Customer Service Department

•  Plan, organize and direct an efficient and effective team of customer service professionals.


• Develop IKOs/KPIs with team members and monitor individual performance.


• Conduct performance review and coaching.


• Prioritize and manage the allocation of appropriate resources and commitment of staff to the achievement of company objectives and targets.


• Identify training needs and opportunities to develop a highly skilled Customer Service Department.

Skills and qualification

 

• Customer Contact Centre Management Skills


• Software skills


• Technical Skills (Contact centre management systems, e.g. ACD, PABX, CRM,  IVR, Workforce Management Systems, Call Management Systems, Quality Monitoring Systems, etc.) (excellent)


• Analytical, organizational and motivational skills (excellent)


• People Management skills (excellent)

Closing date: Mar 06, 2016

Your rating: none

Rating: 0 – 0 votes

How to Apply

This vacancy announcement will be closed after 10 days of the date of this announcement.

Applicants:

Should have well prepared updated non-returnable CV with neatly designed Motivational/application letter stating the position; No additional document is required at this stage.

Applications should be mail to CV@kifiya.com

ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED

Job Categories: Customer Service Jobs. Job Types: Full-Time. Job expires in 30 days.

7 total views, 7 today