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Job Description
UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.
Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.
With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.
A flexible structure and global reach means that we can quickly respond to our partners’ needs, while offering the benefits of economies of scale.
Background Information – Job-specific
UNOPS and the ECA have partnered together to deliver on a project that will put in place the critical business systems and services to enable the Economic Commission for Africa (ECA) to go beyond its current regular operations and effectively deliver on its Business Plan mandate of becoming Africa’s premier think tank. Five specific outcomes are foreseen, which are the results of the implementation plans of four corporate strategies introduced for communications, publications, knowledge management and ICT for Development. When attained, the outcomes will result in a sustainable increase in the visibility and impact of the organization’s work in the areas of policy research and knowledge delivery. This recruitment initiative is carried out by UNOPS in support of ECA’s Public Information and Knowledge Management Division (PIKMD) strategic intent. It is with this objective that UNOPS advertises these opportunities in partnership with ECA.
Functional Responsibilities
Within delegated authority, the Senior Server and Applications Administrator will be responsible for the following duties: (These duties are not all inclusive nor are all duties carried out by all Server and Application Administrator.)
- Operates ECA’s Data Center, enforcing the policies, standards and procedures, applying the naming conventions for servers/applications, monitoring and controlling power provisioning and environmental aspects, monitoring server operations and taking actions to restore service.
Related Activities:
- Provisions and de-provisions servers
- Deploys, installs and configures servers OS and server applications
- Carries out Disaster Recovery policies and operations
- Participates as a specialist in IT infrastructure in systems development teams
- Analyzes and determine appropriate layout of all equipment in data center with help of balancing and cooling
- Monitors and supervise all data center solutions.
- Monitors all data center assets for tracking information.
- Oversees capacity planning, perform power audits and ensure appropriate supply of power to all equipment
- Maintain standards of service levels at all times, ensure response with timeframe and manage all available services
- Plans day-to-day work and supervises other staff as required
- Installs new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
- Configure / add new services as necessary
- Maintains operational, configuration, or other procedures
- Performs periodic performance reporting to support capacity planning
- Performs ongoing performance tuning, hardware upgrades, and resource optimization as required
- Configure CPU, memory, and disk partitions as required
- Maintain data center environmental and monitoring equipment
- Reviews and recommends enhancements to servers technologies
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
- Provisions and de-provisions servers
- Performs other related duties as required
Perform Backup and Storage Administrator functions
Related Activities:
- Performs day to day administration and monitoring on all installed backup/storage platforms
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
- Performs SAN management tasks, zoning, LUN masking of various disk types to the appropriate platforms
- Ensures all storage systems provide highest commitment to operational standards and controls
- Maintains and monitors server hardware; tape libraries and associated tape hardware; storage networks and associated hardware; and vendor-provided storage management software
- Applies patches to device firmware, operating systems and application software
- Continually monitors and researches promising new technologies; investigates how those technologies might be implemented to improve ECA Storage and Backup services
- Effectively communicate with vendors and technical support to solve system issues
- Assists with business continuity (BC) and disaster recovery (DR) planning
- Writes and updates technical documentation
- Perform regular file archival and purge as necessary
- Partner with the ECA Service Desk by setting and managing the expectations of customers; acts as an advocate for ECA clients in service planning and deployment across the organization; and resolves customer satisfaction issues
- Performs other related duties as required
Perform Virtual Servers Administration function:
Related Activities:
- Manages/Virtualizes physical equipment using VMware technology
- Researches, designs, develops, and test computer or computer-related equipment
- Provides technical support to designers, procurement Unit, suppliers, engineers and other team members throughout the product development and implementation process.
- Tests and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data
- Monitors functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications
- Analyzes information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications
- Administrates and manages virtual servers
Perform Virtual Desktop Administration function:
Related Activities:
- Analyzes user needs and recommend appropriate hardware
- Designs, configures, and supports Enterprise Desktop Virtualization Technologies (VMware View)
- Manages Virtual Desktop Infrastructure (VDI) utilizing Citrix, VMWare, and Windows 7
- Manages VM Environment for Desktops
- Performs migration of end user account into virtual environment
- Performs operational check to verify proper operational performance
- Provides operational overview of virtual service to end user
- Works with customers to resolve desktop problems and service requests such as software installations remotely, Remote Desktop Connection, using tools such as SMS, Remote Desktop Connection, Active Directory, etc.
- Manage various server and client hardware platforms to include Windows-based servers and clients, to include desktop PCs and laptops
- Troubleshoots issues related to virtual desktops
- Performs other related duties as required
- Operates and administers remote access solution for users, including Netscalers, Citrix servers farms, web interfaces, Xenapp application provisioning and RSA servers
- Installation and configuration of multiple Citrix Access Gateway Enterprise and Citrix Netscaler SSL/VPN solutions facilitating extranet connectivity to trusted company resources
- Design, Implementation and Support of a multi-farm highly available Citrix XenApp environment, Citrix XenDesktop, Application Manager, Provisioning Services, Netscaler Gateway, Web Interface and Storefront
- Configure and troubleshoot Citrix Netscaler and Netscaler Gateway for access to applications and virtual desktops hosted in backend Xenapp or Xendesktop farms from any desktops, laptops, and mobile devices (ipad, iphone, droid, etc)
- Configuring authorization and authentication (RSA, Radius, Smart cards, LDAP, etc) on various Citrix security appliances and products i.e. Netscaler Gateway, Access Gateway etc.
- Group Policy Configuration for Citrix Netscaler VPX
- Manage and support, Citrix XenApp, XenDesktop & Citrix Web interface.
- Perform general administration of servers (upgrades, patching & installs).
- Provide direct and remote escalated application/server support in Citrix environments.
- Cross train team members on Citrix design and administration.
- Manage Citrix application builds, release cycles, patching and test schedules.
- Work on projects as subject matter expert on Citrix platforms
- Document all operational processes and procedures to manage all aspects of the deployed systems
- Create System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.
Performs Software Distribution, and Desktop Standard Administration function
Related Activities:
- Participates in the development, programming, testing, debugging and implementation of new computer application systems releases, modules and functionalities; conducts version management.
- Designs and develops computer application systems and programs, typically using more than one programming language as well as UN established standards for IT technologies and tools.
- Installs computer application systems software and hardware according to specifications; monitors applications systems using appropriate monitoring tools and produces monitoring reports.
- Participates in major technical initiatives across the Organization such as Operating System life cycle management and audit compliance.
- Manages, designs, creates, produces and maintains technical documentation for relevant computer application systems and products; manages and administers changes to technical documentation in accordance with prevailing change management and operation procedures.
- Performs other related duties as required
Perform Email, Domino and Application Support and Administration function
Related Activities:
- Administers and maintains the server and software infrastructure for ECA’s e-mail messaging (Lotus Notes) and mail list application (Domino)
- Administers, maintains and support collaboration solution (Currently eRoom)
- Participates as a specialist in e-mail infrastructure in systems development teams
- Implements and support MS Exchange 2013 mail infrastructure
- Manages electronic communication sub systems such as spam filters, large file transfer solutions, and email encryption systems
- Resolves complex email administrative and support issues
- Identify, troubleshoots, and resolves technical problems relating to messaging systems.
- Provides performance tuning assistance, as required.
- Follow incident, problem, crisis, and change management processes.
- Work with global IT teams to assist in supporting messaging infrastructure.
- Provide 24 / 7 support for messaging infrastructure, as needed.
- Document, track, and communicate solutions to problems to the operations team.
- Performs other related duties as required
Perform Active Directory, Print Servers and File Sharing Administration function.
Related Activities:
- Administers and maintains ECA user accounts and user profiles.
- Deploys, installs and configures servers and server applications
- Enforces network authentication, authorization, and accounting and security policies.
- Supports Windows Server Operating Systems.
- Configures, maintains, and troubleshoots Windows Server software (including all currently supported by Microsoft)
- Configures, maintains, and troubleshoots all aspects of Active Directory such as AD DNS, Group Policy Objects, Organizational Unit Structures, Network level integration, Security implementation, and various support tools
- Analyzes and maintains the interaction of AD environment with integrated/agent applications such as Exchange, mobile devices, System Center.
- Configuration Manager (SCCM), and intranet environment as well as monitoring, resolution, backup, and various security software.
- Coordinates with those who hold technical responsibility for the applications/products listed above in the event of problems.
- Creates, changes, and delete user accounts per request.
- Manages and enforce file-sharing privileges
- Maintains and manage antivirus central system
- Enforce antivirus distribution to all workstations
- Resolve problems in relation to virus and malware in working with the vendor support
- Carries out Disaster Recovery policies and operations
- Installs new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
- Performs other related duties as required
Education/Experience/Language requirements
Education:
High School Diploma or equivalent is required. Technical training in specialized area of Information Systems, Computer Science or related fields is highly desirable.
Experience:
Seven years experience in Server and Application administration and support or on related area preferably with a UN organization or IGOs.
Language:
Fluency in oral and written English is required.
Competencies
- Professionalism: Knowledge of relevant Server, applications, Operating systems, virtualization and backup and storage systems skills. Good technical skills, ability to deploy and maintain applications and provide user support. Good knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct server and applications maintenance, provide services and user support. Sound knowledge of datacenter equipment, principles of operations, including, Servers, operating systems, Vmware virtual server solution, Xendesktop virtual desktop solution, Citrix Xenapp Infrastructure and Domino lotus notes and exchange messaging systems. Knowledge of central storage, fiber channel network, backup, recovery and disaster recover. Knowledge of synchronous and asynchronous data replication across storages standards and protocols. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
- Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
- Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
- Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
- Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
- Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.
- Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
Contract type, level and duration
This is a local position and therefore it is open to only Nationals of Ethiopia.
Contract type: Local Individual Contractor
Contract level: LICA 7
Contract duration: 1 year with possibility of extension ( Subject to satisfactory performance and funds availability)
Closing date: Nov 27, 2015
Rating: – 0 votes
How to Apply
For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Additional Considerations
- Please note that the closing date is midnight Copenhagen time (CET)
- Applications received after the closing date will not be considered.
- Only those candidates that are short-listed for interviews will be notified.
- Qualified female candidates are strongly encouraged to apply.
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
- The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.
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