End User IT Support – Ethiopia

Job Description

Role Summary:

To provide the timely resolution of IT related incidents, including business applications, audio visual, laptops, printers and connectivity. Restore the normal service to the users as quickly as possible in order to allow the users to return to working satisfactorily.

 

Responsibilities       

• Provide first and second-line investigation, diagnosis and support of user incidents escalated form first line support


• Support and configure end users on various standard and business applications


• Install and configure new notebooks with the company setup image and standards.


• Repair hardware, software, and peripheral equipment’s in liaison with the vendors for service or major/warranty fixes.


• Support for Video conference, telepresence units and telephony systems


• Support the creation and documentation of processes and standards, incl. document & communications templates


• Proactively escalate major technical issues or likely problem areas to IT management and follow-up to update users on progress or workarounds


• Build and maintain excellent relationships with all customers of the Service Desk while maintaining quality and expectations


• Taking users through a series of best practices as well as answering their inquiries and advising on proper use of hardware and software.


• Equipment Handling and Inventory Management


• Detection of possible problems and assignment of these to problem management


• Build and maintain excellent relationships with all customers of the Service Desk while maintaining quality and expectations


• Taking users through a series of best practices as well as answering their inquiries and advising on proper use of hardware and software

Qualifications/Requirements

• Bachelor’s degree in Information Systems or Computer Science


• Demonstrated existing knowledge of IT capabilities and significant experience of providing End user support


• Incident Management expertise with >90% Say / Do ratio


• Exceptional interpersonal skills, including teamwork, facilitation and negotiation

Desired Characteristics

• Familiarity with: Windows operating systems, IT Asset lifecycle management , LAN, WAN networking, audio and video collaboration solutions


• Leverages communication and collaboration to solve problems with global peers across various functions


• High energy, customer passion & attention to detail


• ITIL Foundation or other quality certification

Your rating: none

Rating: 0 – 0 votes

How to Apply

How to apply: –

The CV should provide details of relevant work experience but please do not include your credentials at this stage.

Salary and Benefit Package:    Attractive

Application submission: – Interested and qualified candidates should submit a one page cover letter and CV not exceeding 3 pages via the below means.

• E-mail: heran@lonadd.com



• Postal address: PO Box, 110189, Addis Ababa



• Fax: +251 115 505142



• In person to LonAdd HR Consultants Plc, Nigist Towers (Kazanchis, next to Intercontinental Hotel), 2^nd Floor suite 201B (office hours only). Kindly submit your CV in a sealed envelope at our reception

Application deadline: Closing date for applications will be December 7th 2015.

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

Job Categories: Information Technology Jobs. Job Types: Full-Time. Job expires in 30 days.

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