Installation Technician and Porter

Job Description

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners’ needs, while offering the benefits of economies of scale.

Background Information – Job-specific

UNOPS and the ECA have partnered together to deliver on a project that will put in place the critical business systems and services to enable the Economic Commission for Africa (ECA) to go beyond its current regular operations and effectively deliver on its Business Plan mandate of becoming Africa’s premier think tank. Five specific outcomes are foreseen, which are the results of the implementation plans of four corporate strategies introduced for communications, publications, knowledge management and ICT for Development. When attained, the outcomes will result in a sustainable increase in the visibility and impact of the organization’s work in the areas of policy research and knowledge delivery. This recruitment initiative is carried out by UNOPS in support of ECA’s Public Information and Knowledge Management Division (PIKMD) strategic intent. It is with this objective that UNOPS advertises these opportunities in partnership with ECA.

Functional Responsibilities

Within delegated authority, the Installation Technician and Porter will be responsible for the following duties: (These duties are not all inclusive nor are all duties carried out by all Information Systems Assistants.)

• Assists receiving, recording, distribution and movement of all Information Technology (IT) equipment and supplies;


• Assists in maintaining a detailed inventory of all ICT equipment in the ICT Store;


• Assists deployment of ICT equipment such as Computers, Printers, Scanners and Telephones;


• Assists in generating of periodic reports pertaining to incoming and outgoing equipment, in-stock equipment IT supplies etc;


• Documents, periodic review and update of the ICT stocks and spares;


• Assists with testing of newly acquired equipment and supplies;


• Assists with performing preventive maintenance of hardware such as printers, computers and scanners;


• Coordinate preparation of vouchers to facilitate the return of obsolete equipment to Central Stores;


• Liaising with the UNECA Central stores to ensure proper retrieval of newly acquired equipment and supplies.


• Assists with movement of equipment and deployment (configuration, testing and trouble shooting) of equipment for temporary use during Conferences, Meetings, Seminars and Forums.


• Assist the admin assistant in delivering letters, important documents and equipment to the required person, division, section or unit.


• Performs other related duties as required and maybe required to work beyond normal office working hours.

Education/Experience/Language requirements

Education:

High School Diploma or equivalent is required. Technical training in specialized area of Information Systems, Computer Science or related fields is highly desirable.

Experience:

Three years experience in installing and testing for operation of end user devices like desktops, laptops and printers with accessories; Providing service desk support to end users and conference participants; Setting up desktops for different purpose including network connectivity, client application configuration; and troubleshooting end user devices preferably with a UN organization or IGOs.

Language:

Fluency in oral and written English is required.

Competencies

• Professionalism: Knowledge of relevant ICT service desk operation. Good technical skills, ability to install and test operation of desktop, printer, and other end user devises technical problems. Good knowledge of customer relationship management, service management. Good technical skills, ability to conduct maintenance, provide support services to end users. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.


• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.


• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.


• Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.


• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.


• Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.


• Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Contract type, level and duration

This is a local position and therefore it is open to only Nationals of Ethiopia.

Contract type: Local Individual Contractor

Contract level: LICA 3

Contract duration: 1 year with possibility of extension ( Subject to satisfactory performance and funds availability)

Closing date: Nov 27, 2015

Your rating: none

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How to Apply

For more details about the ICA contractual modality, please follow this link:

https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Considerations

• Please note that the closing date is midnight Copenhagen time (CET)



• Applications received after the closing date will not be considered.



• Only those candidates that are short-listed for interviews will be notified.



• Qualified female candidates are strongly encouraged to apply.



• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post



• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.

Recruitment/internship in UNOPS is contingent on the results of such checks.

Job Categories: Information Technology Jobs. Job Types: Full-Time. Job expires in 30 days.

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