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About the Company
Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering. In January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. After five years of successful trading, Aramex returned to private ownership in February 2002 and continued to expand and excel as a privately owned company, establishing global alliances and gaining stronger brand recognition. In June 2005 Aramex went public on the Dubai Financial Market (DFM) as Arab International Logistics (Aramex) with its shares traded under ARMX. Today, Aramex employs more than 13,900 people in over 354 locations across 60 countries, and has a strong alliance network providing worldwide presence.
The range of services offered by Aramex includes international and domestic express delivery, freight forwarding, logistics and warehousing, records and information Management solutions, e-business solutions, and online shopping services.
Aramex is currently looking for talented candidates for the Customer Service Agent position. The Agent would have to interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
The target is to ensure excellent service standards and maintain high customer satisfaction. The responsibilities of a Customer Service Agent are:
- Deal directly with customers either by telephone, electronically or face to face;
- Respond promptly to customer inquiries;
- Handle and resolve customer complaints;
- Obtain and evaluate all relevant information to handle product and service inquiries;
- Provide pricing and delivery information;
- Perform customer verifications;
- Set up new customer accounts;
- Process orders, forms, applications and requests;
- Organize workflow to meet customer timeframes;
- Direct requests and unresolved issues to the designated resource;
- Manage customers’ accounts;
- Keep records of customer interactions and transactions;
- Record details of inquiries, comments and complaints;
- Record details of actions taken;
- Prepare and distribute customer activity reports;
- Maintain customer databases;
- Manage administration;
- Communicate and coordinate with internal departments;
- Follow up on customer interactions;
- Provide feedback on the efficiency of the customer service process.
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