Organization: Voluntary Service Overseas
Country: Ethiopia
Closing date: 31 Jul 2013

Volunteer as a hospital manager for 12 months, in Mekelle, Ethiopia

Background

Ethiopia is Africa’s oldest independent country, and is also one of the poorest. Ethiopia has been implementing the Health Sector Development Programme (HSDP) since 2005. There have been encouraging improvements in the coverage and utilization of the services over the periods of implementation; however, there is still a significant gap in terms of access and quality of services provided to the population. There are different factors that contribute to poor health services and high mortality and morbidity rate; one being poor hospital management systems. To address this, the Government of Ethiopia has exerted efforts to tackle the problem of quality of services from different angles and one intervention is improving hospital management systems through reform guidelines. As the hospital administrator you will work within Mekelle University, Ayder Hospital; a Government teaching hospital to support them as they implement the reform guidelines.

What does the role involve?

This placement assists senior management and department leaders to develop action plans to implement reform guidelines, oversee implementation and to troubleshoot any problems that arise. To do this you will:
• oversee the implementation of the Ethiopian Hospital Reform Implementation Guidelines
• mentor and provide supportive supervision to selected hospitals (2-5) for improved implementation of the guidelines
• monitor the guidelines implementation progress based on tools developed for this purpose and provide reports
• organise patient and staff surveys to assess patient and staff satisfaction and identify areas for improvement using relevant tools.

Skills, qualifications and experience required

You’ll have a BA degree or Masters in Management, Hospital Administration, leadership or a related field, and ideally training in healthcare management. You should be able to demonstrate experience of monitoring and evaluation or managing organisational change. You’ll have exceptional organisation, communication, networking and problem solving skills. You’ll work with integrity, a positive attitude and be used to working with confidential information. You’ll have flexibility to work in a resource limited country and motivated to contribute towards the development of national health system.

And the rest….

You will be based in Mekelle, a town nearly 780km from Addis Adaba. It is a large town situated in the northernmost region of Ethiopia, Tigray . It lies at an altitude of 2,200m and so is not malarial. Its fast-growing population is currently in the region of 140,000. Facilities are very good, with an excellent range of shops, cafés and restaurants, and a large and interesting market. We’ll ask you to commit to at least 12 months to make a sustainable contribution to our development goals. In return, we’ll give you comprehensive financial, personal and professional support. Where we’ll provide you with extensive training before your placement, and our financial package includes a local living allowance, return flights, accommodation, insurance and more. When you return to your home country, we’ll support you to resettle.

How to apply:

To find out more about volunteering with VSO or to apply, go to http://www.vsointernational.org/volunteer/ and reference ETH0584/0005/0001 in your application. On average it takes a minimum of 4 months to go through the application process so apply now for departure in 2013.

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Eye Hospital Administrator - Ethiopia - 1 Opening(s)
A qualified Hospital Administrator  with about 2+ years of work experience in eye hospital would fit the role.
Job Description:Support and manage all activities for the efficient running of the hospital. Key deliverables will be setting up the facility to enable quality patient care by replicating the Hospital throughout all its processes. The provision of this must be to the most efficient and effective methods available ensuring patient care levels as a priority. Ensuring the management of any out of line situations and escala-tion's are managed in a timely and appropriate manner and communicated back to the Director. Roles & Responsibilities Management

- Manage daily operations and ensure smooth patient flow

- Develop and implement strategies to increase new patients, referral patients, follow up pa-tients

- Ensuring the Aravind way continues throughout all processes

- Identify continuous improvement programs for all activities

- Managing all exceptions and escalations effectively Communications

- Conduct regular meeting with the staff ensuring effective two way communications

- Attending to visitors, observers, trainees who wish to know more about the hospital

- Corresponding with government and non government organisations on matters connected with hospital Administration. Administration

- Ensure that all surgeries posted for the day have been completed, enquire and monitor those whose length of stay is increased.

- Ensure the effective functioning of outreach activities to create awareness of the available fa-cilities and coordinate with the camp dept to achieve the target.

- Coordinate and control purchasing of all supplies and materials monitoring all purchase con-tracts with respect to supplier competence, pricing, quality, quantity, timing etc.

- Negotiate with the supplier and ensure the consumables are available at best price.

- To have overall control on the accounting activities of the hospital.

- Daily verification of all Hospital Accounts.

- Prepare a monthly working capital report and share it with the top management

- Ensure instruments maintenance activities are carried out regularly.

- Documentation of best practices
Job Skills :
Administration

View the original article here

CEO - Eye Hospital (Addis Ababa, Ethiopia) - 1 Opening(s)
RESPONSIBILITIES

a) Commercial:

• Preparing, in consultation with management committee, annual budgets for the facility & departments

• Responsible for delivery on budgets, allocation of resources, departmental objectives & inter-service coordination

• Setting up appropriate accounting system for managing cash flow & financial performance b) Performance management:

• Need to define service delivery standards. Put in place systems, control & measurement tools to ensure delivery.

• Set performance standards for staff. Have mechanisms in place to track performance & set in corrective action.

• Employee training & development; Recruit and arrange training abroad if necessary for promising Ethiopian staff.

• Public relation networking for building image of the facility c) Administrative:

• Ensure the collation of information and preparation of reports regarding patient statistics and attendance and timekeeping for all staff for submission to the Management committee and Board of Trustees.

• General administrative responsibilities towards staff welfare including arranging for transport, and salaries for staff on a timely basis.

• Operating manual and policies for the hospital need to be established and formalized. The candidate will need to bring his experience to that.

• On a day to day basis contribute to patient care and satisfaction by dealing with complaints.

• Maintaining the entire facility with its equipments, resources in good working condition for service delivery. Repair/maintenance budget being limited, this will call for proactive approach to maintenance & care and focus on reducing wastage.

• Records - Ensure the collation of information and preparation of reports regarding patient statistics, attendance and timekeeping for all staff for submission to the Management committee. There will be a software program in the eye hospital for hospital management and the candidate will be expected to review this and implement initiatives to get the full benefits from installed systems.

• Supervision and scheduling of staff: Schedule staff rotas for doctors, nurses, guards, drivers, admin. and accounts. Monitor performance of staff to ensure performance standards are maintained addressing any issues that may arise by taking appropriate action.

• Reports – Ensure that the daily, weekly, monthly reports are generated and submitted on timely basis to Management committee. Contribute ideas towards improvements for these reports. REPORTS TO: MANAGING TRUSTEE/TRUSTEES OF THE TRUST

A seasoned professional with overall 5+ years of experience in service/health care industry would fit the role. He should have strong understanding of, or exposure to, financial management systems, commercial aspects, cost improvement projects is essential. Should have an understanding of P & L, balance sheet items & related applications.
Job Skills :
CEO, SBU,COO, Sr VP

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Job Description:

Support and manage all activities for the efficient running of the hospital. Key deliverables will be setting up the facility to enable quality patient care by replicating the Hospital throughout all its processes. The provision of this must be to the most efficient and effective methods available ensuring patient care levels as a priority. Ensuring the management of any out of line situations and escala-tion's are managed in a timely and appropriate manner and communicated back to the Director.

Roles & Responsibilities

Management

- Manage daily operations and ensure smooth patient flow

- Develop and implement strategies to increase new patients, referral patients, follow up pa-tients

- Ensuring the Aravind way continues throughout all processes

- Identify continuous improvement programs for all activities

- Managing all exceptions and escalations effectively

Communications

- Conduct regular meeting with the staff ensuring effective two way communications

- Attending to visitors, observers, trainees who wish to know more about the hospital

- Corresponding with government and non government organisations on matters connected with hospital Administration.

Administration

- Ensure that all surgeries posted for the day have been completed, enquire and monitor those whose length of stay is increased.

- Ensure the effective functioning of outreach activities to create awareness of the available fa-cilities and coordinate with the camp dept to achieve the target.

- Coordinate and control purchasing of all supplies and materials monitoring all purchase con-tracts with respect to supplier competence, pricing, quality, quantity, timing etc.

- Negotiate with the supplier and ensure the consumables are available at best price.

- To have overall control on the accounting activities of the hospital.

- Daily verification of all Hospital Accounts.

- Prepare a monthly working capital report and share it with the top management

- Ensure instruments maintenance activities are carried out regularly.

- Documentation of best practices

View the original article here

RESPONSIBILITIES

a) Commercial:

• Preparing, in consultation with management committee, annual budgets for the facility & departments

• Responsible for delivery on budgets, allocation of resources, departmental objectives & inter-service coordination

• Setting up appropriate accounting system for managing cash flow & financial performance

b) Performance management:

• Need to define service delivery standards. Put in place systems, control & measurement tools to ensure delivery.

• Set performance standards for staff. Have mechanisms in place to track performance & set in corrective action.

• Employee training & development; Recruit and arrange training abroad if necessary for promising Ethiopian staff.

• Public relation networking for building image of the facility

c) Administrative:

• Ensure the collation of information and preparation of reports regarding patient statistics and attendance and timekeeping for all staff for submission to the Management committee and Board of Trustees.

• General administrative responsibilities towards staff welfare including arranging for transport, and salaries for staff on a timely basis.

• Operating manual and policies for the hospital need to be established and formalized. The candidate will need to bring his experience to that.

• On a day to day basis contribute to patient care and satisfaction by dealing with complaints.

• Maintaining the entire facility with its equipments, resources in good working condition for service delivery. Repair/maintenance budget being limited, this will call for proactive approach to maintenance & care and focus on reducing wastage.

• Records - Ensure the collation of information and preparation of reports regarding patient statistics, attendance and timekeeping for all staff for submission to the Management committee. There will be a software program in the eye hospital for hospital management and the candidate will be expected to review this and implement initiatives to get the full benefits from installed systems.

• Supervision and scheduling of staff: Schedule staff rotas for doctors, nurses, guards, drivers, admin. and accounts. Monitor performance of staff to ensure performance standards are maintained addressing any issues that may arise by taking appropriate action.

• Reports – Ensure that the daily, weekly, monthly reports are generated and submitted on timely basis to Management committee. Contribute ideas towards improvements for these reports.

REPORTS TO: MANAGING TRUSTEE/TRUSTEES OF THE TRUST

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